Shipping Policy

Last updated: September 29, 2026

Thank you for shopping with us! We want to make sure your order reaches you safely and on time. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times begin after your order has been processed:

• Standard Shipping: 7-15 business days

• Express Shipping: 2–5 business days, where available

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur due to weather, carrier disruptions, customs, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and the shipping method available for your order.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has shipped, you will receive tracking information by email, if tracking is available for your selected shipping method.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible at [your email address]. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. You may also contact the carrier directly to open an investigation.

If your package arrives damaged, please contact us at [your email address] as soon as possible and provide photographs of the damaged package and items so we can review the situation.

Delayed Packages

While we work with our shipping partners to provide reliable delivery, occasional delays may occur.

If your package is significantly delayed, please contact us at [your email address] with your order number and tracking information. We will assist you in determining the next steps.

International Shipping

If we offer international shipping, delivery times and shipping costs may vary depending on the destination.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.

Customs processing may also cause additional delays.

Questions About Your Order?

If you have any questions about your shipment, please contact us:

Email: furviola.store@gmail.com
Store: Furviola
Customer Support Hours: 10hrs-19hrsCST

We’re happy to help!